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Xbox Network Troubleshooting

Confirm your Connection

Check for Known Issues

Restart the Game

  • Press the Xbox home button on your controller. (If you game is frozen and the home menu will not come up, please skip ahead to Power Cycle your console.)
  • Press the Menu button on your controller and select Quit to exit the game currently running. 
  • Try to Restart the game.

Power Cycle Your Console

  • Fully shut down your console by holding both the Xbox button on the face of your console for 10 seconds.
  • Reboot your Xbox by either reconnecting your controller or pressing the Xbox button on the face of your console.
  • Try to Restart the game.

Test your Connection

  • Press the Xbox button to open the Guide
  • Select Profile and Systems > Settings > General > Network Settings. Any outages will appear on your Network Status displayed here. 
  • In the Network Settings window you will want to select the Test Network Connection option. If the test succeeds your Xbox will be properly connected to your network.
  • If this is not successful select the Troubleshoot Your Xbox Network Connection option.
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