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Table of Contents

• Android
  • Basic Recommended Steps Android
    • First steps to take
    • Clearing the app cache
  • Advanced Recommended Steps for Android

Prior to beginning any of these troubleshooting steps, please confirm that your Game Save is appropriately backed up using a WBGA profile.  Please note that if you do not secure your profile you may not be able to access your progress after completing these steps.

Android

First steps to take

• Restart your device.
• Open the Google Play Store
• Tap the Menu button, in the top left.
• Select ‘My apps & games.’
• If there is an available update to the Game, you will see a button labeled ‘Update.’

Clearing the app cache

• Open the Settings of your phone.
• Tap the Storage heading to open its settings page.
• Tap the Other Apps heading to see a list of your installed apps.
• Find the application you want to clear the cache of and tap its listing. Then tap Clear Cache.
  • Some Devices may require you to tap the app, then storage, then clear cache

Advanced Recommended Steps for Android

Confirm that your Game Save is appropriately backed up using a WBGA account. Please note that if you do not secure your profile you may not be able to access your progress after completing these steps. please try the steps below:

• Uninstall the Game from the device
• Download the game from the app store again.
• Reboot your device once more.
• Start the game again to see if the issue has been resolved.