What to do if you experience difficulties connecting to the servers when playing Mortal Kombat Mobile on your mobile device!

This article includes steps to:

• Confirm your Connection
  • Check for Internet Access
  • Check Network Configuration
  • Reboot your home network
• If you are still experiencing issues with connectivity
  
  • Need help locating troubleshooting steps for your device?
    • Android
    • iOS
      • Cellular Connection
      • Wifi Connection

Confirm your Connection

Check for Internet Access

• Use an alternate device to visit a few web pages and assess your internet connection.
  • Visit multiple websites to get a sense of overall speed and consistency across services and the internet as a whole.
  • If your mobile device is using a Wifi signal, be sure to use an alternate device connecting through the same signal band (2.4 GHz or 5 GHz). 

Check Network Configuration

• If your devices fail to load specific sites, or any at all, check that your network is properly configured.
  • Confirm that your modem connects directly to your Home’s internet connection.
  • If using an external router, double check that you are connecting the modem to the router’s Internet/WAN port instead of the local connections.

Reboot your home network

• Fully shut down both your modem and your router for at least 30 seconds.
• Reboot your mobile device.
• After turning all devices back on and allowing them to fully boot, test your connection again to see if your connectivity issues are resolved.

If you are still experiencing issues with connectivity

• If you have attempted the previous steps and still cannot connect to the internet on your device, or other devices, the next step is to contact your Internet Service Provider, Network Administrator, or the manufacturer of your Modem/Router for additional assistance.
• If your network issues are specific to this game only, check to see if there is a scheduled maintenance via our support Social Media channels
  • Twitter: @WBGamesSupport
  • Facebook: Facebook.com/WBGamesSupport

Need help locating troubleshooting steps for your devices?

Android

• Fix internet connection problems on Android devices

iOS

• If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

For all Mortal Kombat Mobile announcements and other related information, please keep an eye on the official Mortal Kombat Mobile website and social channels, including Discord @MortalKombatMobile, Twitter @MortalKombatMobile, or Facebook Mortal Kombat Mobile.

Need more? Submit a new question here, or track and view open tickets.