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Prior to beginning any of these troubleshooting steps, please confirm that your Game Save is appropriately backed up using a WBID profile.  Please note that if you do not secure your profile you may not be able to access your progress after completing these steps.

iOS

Recommended Steps for iOS

• Restart the Application.
• Restart Your iPhone. 
• Check for any Updates to iOS. 
• Check for any Updates to your App.
• Off-load the application and reinstall by tapping Settings then General then iPhone Storage. Next, scroll through your applications and click “off-load” on the specific app. Game progress will be saved through the “off-load” feature.