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How do I access my DLC or Add-on content?

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In this article

Available DLC

Mortal Kombat 11 Kombat Pack 2

Mortal Kombat 11: Aftermath

Mortal Kombat 11 Kombat Pack 1

How To Download Add-on Content

PlayStation 5

PlayStation 4

Xbox One, Xbox Series S, and Xbox Series X

Nintendo Switch

Steam

How to I access the character skins or gear I downloaded?

Related articles

Available DLC

Mortal Kombat 11 Kombat Pack 2

Players who purchase Mortal Kombat 11 Kombat Pack 2 or own the Mortal Kombat 11 Ultimate bundle of the game will gain access to download 3 New Playable Characters starting on Nov. 17. 2020.

For information about what is included in the Kombat Pack 2, please refer to the article here.

Mortal_Kombat_11_Ultimate_Kombat_Pack_2.jpg

Mortal Kombat 11: Aftermath

Players who purchase this expansion will gain access to a new Story Expansion, 3 New Playable Characters, and 3 character Skin Packs.

For more information on what is included with the expansion, please refer the article here.

AFTERMATH.png

 

Mortal Kombat 11 Kombat Pack 1

Players who own the Mortal Kombat 11 Kombat Pack 1 or the Premium Edition of the game, which includes the Kombat Pack 1, gain access to download several characters, skins, and gear.

For information about what is included in the Kombat Pack 1, please refer to the article here.

KOMBAT_PACK_1.png

How To Download Add-on Content

PlayStation 5

  1. Select [Game Library] from your [Games home screen]
  2. Select Mortal Kombat 11
  3. Scroll down and to highlight and select the [Add On] section
  4. Select the content that you wish to download or purchase.

If you're installing the game for the first time on PS5, you'll receive a prompt that allows you to queue up a download for all your owned Add-on content. If that option doesn't appear, you can access the add-ons via these steps

  1. Select Mortal Kombat 11 from the Game Hub
  2. Select the three dot icon shown next to the Play or Installing/Downloading button
  3. Select View Product
  4. Scroll down to Add-ons and access the PS5 specific DLC. Scrolling all the way to the right will present a View All option where you can download specific add-ons.

 

PlayStation 4

  1. Visit the Mortal Kombat 11 page on your PS4 Home Menu or Game Library.
  2. Select the game and scroll down to the “PlayStation™Store” section at the bottom.
  3. From the “Your Add-ons” section, you can manually download individual pieces of released content that you already own, including the latest character.
  4. If the content you are looking for is not listed under “Your Add-ons,” you can scroll past this option in the “PlayStation™Store” section of the Game Page and select “View All.”
  5. Content that you are entitled to download for free, but do not already own, will be shown here with a cost listed as “Free.”
  6. After selecting the content and starting the download, it will be listed under “Your Add-ons,” if you want to download it again in the future.

If after downloading specific downloadable content you still cannot access it in-game, or if the content is missing from “Your Add-ons,” please try restoring your PSN licenses from your PS4 Home Menu via the following instructions:

  1. Select [Settings] > [Account Management] > [Restore Licenses]

After doing this, you can then check "Your Add-ons" again to see if this DLC is now available or check in-game to see whether it is available to use.

If the DLC is still not available to use, please make sure that your PS4 firmware is up to date and that you are using firmware version 6.71 or higher.

  1. You can check your current firmware version by going to [Settings] > [System Information] on your PS4™ dashboard.
  2. If this shows you are using a firmware version earlier than 6.71, please update your firmware by going to [System] > [System Software Update] on your PS4™ dashboard.
  3. If you already downloaded the firmware, but have not yet installed it, you can do so under the Notifications section of your PS4™ dashboard.

After updating your firmware and restarting your console, please try accessing the DLC content again. If the DLC is still not available to use, you can deactivate and reactivate your PS4™ as your primary PS4™ console, which may allow you to access the DLC.

  1. On your PS4™, sign into the account that you purchased or own the DLC content on.
  2. From the PS4™ Home screen, go to [Settings] and select [Account Management].
  3. Select [Activate as Your Primary PS4], then [Deactivate] then [Reactivate].
  4. Once the process has completed, try accessing the DLC again in-game.

 

Xbox One, Xbox Series S, and Xbox Series X

  1. Go to My Games and Apps.
  2. Locate Mortal Kombat 11 under the Games section and press [View] on your controller (the button with with 2 square icons under the Xbox button).
  3. Select Mortal Kombat 11 on the right side of the screen with the [A] button.
  4. On the drop-down menu where you see the text [All items], press the A button and choose [Ready to Install].
  5. Select the available add-on that you wish to install or press [Select all].
  6. Highlight Save changes and press the [A] button. This add-on content will be added to your download queue!

If that does not help and the content you are trying to access is a new release, we suggest giving these steps a try:

  1. Launch the Xbox/Microsoft Store
  2. Press the Y Button to start a search
  3. Type in the name for the content that you wish to download
  4. Select “Install” by pressing the A Button.
  5. Repeat these steps for any additional content you need to download

If you find that you're still having trouble accessing some add-on content such as previously purchased characters and skin packs when upgrading to a new Xbox Series X|S Console, we suggest giving these steps a try:

  1. Fully close/quit Mortal Kombat 11 on your console
  2. Select Manage game and add-ons > Uninstall impacted add-ons (characters or skin packs)
  3. Settings > General > Power mode & startup > Full shutdown
  4. Wait a minute
  5. Restart Xbox
  6. Select Manage game and add-ons > reinstall impacted add-ons

If you're still unable to access specific content, please let us know by submitting a help request.

Nintendo Switch

  1. From the Main Menu of your Nintendo Switch, locate the Mortal Kombat 11 game tile and press [+] on your controller.
  2. Select [Software Information] > [Nintendo eShop].
  3. Scroll down to [Downloadable Content] and select [View All Items].
  4. Here you will see all owned DLC listed.
  5. To download any of the DLC, select your Nintendo Switch Profile Image at the top-right of this screen to go to [Account Information].
  6. Under the [Redownload] section, any DLC or games you own that you have not yet downloaded content for will be listed.
  7. You can tap the cloud icon next to Mortal Kombat 11, if listed, to download any DLC you own but have not yet downloaded to your system. This will automatically download any all owned content.

 

Steam

  1. Go to [Library] in Steam.
  2. Locate Mortal Kombat 11 in your list of games, then right-click it and select [Properties].
  3. On the DLC tab of the Properties menu, any DLC you own will be listed.
  4. Under the "Install" column, a checkbox will show if the DLC has been downloaded and installed.
  5. You can check this box to start the download.

If the “Install” box for the add-on content is already checked but you still cannot access it in-game, follow these instructions:

  1. Open the [Properties] menu for the game in your Steam Library again.
  2. Click the [Local Files] tab.
  3. From here, select [Verify Integrity of Game Files].
  4. After this process completes, check in-game again to see whether you can now access the content you are trying to use.

How to I access the character skins or gear I downloaded?

Before you can use DLC skins or gear, you need to equip them to a kustom variation. This is different than how you equipped skins in past Mortal Kombat titles. For instructions on how to use specific character skins or gear via the Kustomize menu, please refer to our Kustomization Guide.

Related articles

To learn more about Mortal Kombat 11, the latest installment in the iconic Mortal Kombat franchise developed by NetherRealm Studios, visit MortalKombat.com or join the community conversation on Twitter (@MortalKombat), YouTube (Mortal Kombat), Twitch (NetherRealm), Instagram (@MortalKombat), Facebook (MortalKombat) and Discord (MortalKombat).

 

Need more? Submit a new question here, or track and view open tickets.

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