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Table of Contents
Prior to beginning any of these troubleshooting steps, please confirm that your Game Save is appropriately backed up using a WBGA profile. Please note that if you do not secure your profile you may not be able to access your progress after completing these steps.
Android
First steps to take
- Restart your device.
- Open the Google Play Store
- Tap the Menu button, in the top left.
- Select ‘My apps & games.’
- If there is an available update to the Game, you will see a button labeled ‘Update.’
Clearing the app cache
- Open the Settings of your phone.
- Tap the Storage heading to open its settings page.
- Tap the Other Apps heading to see a list of your installed apps.
- Find the application you want to clear the cache of and tap its listing. Then tap Clear Cache.
- Some Devices may require you to tap the app, then storage, then clear cache
Advanced Recommended Steps for Android
Confirm that your Game Save is appropriately backed up using a WBGA account. Please note that if you do not secure your profile you may not be able to access your progress after completing these steps. please try the steps below:
- Uninstall the Game from the device
- Download the game from the app store again.
- Reboot your device once more.
- Start the game again to see if the issue has been resolved.