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Prior to beginning any of these troubleshooting steps, please confirm that your Game Save is appropriately backed up using a WBGA profile. Please note that if you do not secure your profile you may not be able to access your progress after completing these steps.
iOS
Recommended Steps for iOS
- Restart the Application.
- Restart Your iPhone.
- Check for any Updates to iOS.
- Check for any Updates to your App.
- Off-load the application and reinstall by tapping Settings then General then iPhone Storage. Next, scroll through your applications and click “off-load” on the specific app. Game progress will be saved through the “off-load” feature.