Troubleshooting Steps

If you’re experiencing technical issues like crashing, freezing, or lagging in Mortal Kombat: Onslaught, then these troubleshooting steps may help. 

First, assure that the game and your device’s operating system are up to date. This process will vary depending on your operating system. You can find detailed information on how to do this through the following links:

• For an Android device, read this article here.
• For an Apple device, read this article here.

If both your game and operating system are up to date, then try clearing your device’s cache. Just like updating your device’s operating system, this process will vary depending on which device you’re using. However, this can usually be done within your device’s web browser’s settings. From there you can typically clear your cache in the browser’s “History” settings. Then check your game and see if those technical issues were resolved.

If you’re still experiencing these issues, then try reinstalling your game, but not before uploading your save to the cloud. Before you uninstall and reinstall the game, assure that your game is saved to the cloud through the following link, or risk permanently losing your game save:

https://mortalkombatgamessupport.wbgames.com/hc/en-us/articles/21966835970067-How-Do-Backup-My-Profile-to-the-Cloud-

When all else fails, take some time to check the Mortal Kombat: Onslaught bug reporting website. Here you can see issues and bugs submitted by other players and vote for the ones that impact you. If you don’t see your issue, then you can submit your own. You can access this through the following link:

https://onslaught.bugs.wbgames.com/